Frequently Asked Questions

All Pepvida products are intended strictly for laboratory research purposes only. They are not approved for human or animal consumption and are not intended for diagnostic, therapeutic, cosmetic, or household use.

Pepvida products are tested by independent third-party laboratories to verify identity, purity, and quality using appropriate analytical methods. The certificate of analysis (COA) for every product is on our Lab Results page.

Minor variations in the appearance of the powder between batches may occur due to differences in raw materials, manufacturing processes, or storage conditions. These variations do not affect research suitability.

All Pepvida compounds are supplied in lyophilized (freeze-dried) powder form to enhance stability during storage and transport.

Vial stopper colors may vary depending on supplier availability. Top color does not affect product quality or performance.

Lyophilized powders may appear as a solid cake, loose powder, or fragmented material. All forms are normal for research peptides.

Products should be stored according to the instructions listed on the product page and label. In general, unmixed materials should be kept cool, dry, and protected from light.

Do not use a vial that is cracked or leaking, or whose solution is cloudy, discoloured, or has flakes, particles or separation. This is not normal. Set the vial aside and email a clear photo of it, with your order number, to support@pepvida.com.

Exposure to extreme heat or freezing conditions may impact product stability. Pepvida is not responsible for degradation caused by improper storage after delivery.

Pepvida is not responsible for carrier delays. If your order is late or has not arrived, email support@pepvida.com with your order number and we will take it up with the carrier for you.

Orders are processed Monday through Friday, excluding holidays.

Orders typically ship within 1 to 3 business days. Delivery typically takes 1 to 5 business days within Canada and 5 to 14 business days to the US and internationally. These are typical times, not guarantees.

Tracking information is provided once an order has shipped. Please allow time for carrier systems to update.

Pepvida currently ships worldwide.

Once a shipping label is created, tracking updates may not appear immediately. This does not indicate an issue with your order.

You can cancel an order at any time before its shipping label is created: email support@pepvida.com with your order number and we will cancel it and refund the full amount to your original payment method. Once the label has been created, the order is on its way and all sales are final. For any other change to an order, email us as soon as you can, before it ships.

All orders are documented and photographed prior to shipment. Report any issue within 7 days of delivery by emailing support@pepvida.com with your order number and a clear photo.

• Missing Items: A photo of everything that arrived, laid out, with the box it came in. We send the missing item at no cost to you.
• Wrong Items: A photo of everything that arrived, laid out, with the box it came in. We send the item you ordered at no cost to you.
• Damaged Item on Arrival: A photo of the damaged item with its label and the packaging it came in. We replace it, or issue store credit where a replacement is not possible.

Refunds to your original payment method are for orders cancelled before they ship. Issues with a shipped order are resolved with a replacement or store credit.

Pepvida is not responsible for orders marked delivered by the carrier or for delays due to incorrect address information.

Order status can be viewed through your account or order confirmation email.

Registered customers can access their order history by logging into their account.

A confirmation email is sent after checkout. If you do not receive one, email support@pepvida.com with the name on your order and we can resend it, along with your Getting Started guide.

Use the password recovery link on the login page to reset your password.

Pepvida maintains a zero-tolerance policy for misuse of products, chargeback abuse, or violation of research-use terms.